Have questions about our courses or AI tutor? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
acelearning872@gmail.com
Many questions can be answered quickly using our AI tutor, which is available 24/7. The AI tutor can help with course content questions, explain concepts, provide practice problems, and guide you through difficult topics. It's often faster than waiting for email responses and provides immediate, personalized help.
Our FAQ section below covers the most common questions about our platform, courses, and services. We also have detailed help articles and tutorials available throughout the platform that explain how to use different features effectively.
Our support team is here to help with technical issues, billing questions, account problems, course recommendations, and feedback about the platform. For course content questions, we recommend trying the AI tutor first, as it can provide immediate, detailed explanations tailored to your learning level.
We typically respond to support inquiries within 24 hours during business days (Monday through Friday, 9 AM to 6 PM EST). For urgent technical issues affecting your ability to access courses, we prioritize these requests and aim to respond within a few hours.
Our AI tutor uses advanced machine learning and natural language processing to understand your questions and provide personalized explanations. It adapts to your learning style, tracks your progress, and identifies areas where you need more practice. The tutor can explain concepts, solve problems step-by-step, generate practice questions, and provide feedback on your answers.
Yes! All our courses are designed to be completely self-paced, allowing you to learn at your own speed. There are no deadlines, no time restrictions, and no pressure to complete lessons by a certain date. You can access course materials 24/7, pause your learning at any time, revisit previous lessons, and take as long as you need to master each concept.
Our support team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at acelearning872@gmail.com or through the contact form above. We typically respond within 24 hours. For immediate help with course content, our AI tutor is available 24/7 and can answer most questions instantly.
Due to the digital nature of our courses and immediate access to all materials, we have a no-refund policy as stated in our terms of service. However, if you experience technical issues that prevent you from accessing your purchased course, please contact our support team and we'll work to resolve the issue promptly.
Yes! Our platform is fully responsive and works on all devices including smartphones, tablets, and desktop computers. You can access your courses and use the AI tutor from any device with an internet connection. The interface adapts to your screen size for optimal viewing and interaction.
Each course includes built-in progress tracking that shows which lessons you've completed, your performance on practice problems, and areas where you might need more practice. You can access your progress dashboard from your account page, and the AI tutor also uses this information to provide personalized learning recommendations.